Refund policy
Last updated: May 25, 2026
Business Name: Boutique Barelia
At Boutique Barelia, customer satisfaction remains a priority.
We accept return requests within 14 days of delivery, subject to the conditions outlined below.
1. RETURN ELIGIBILITY CONDITIONS
To be eligible for a return, the item must:
• be unworn and unused
• be in its original condition
• be returned with its original packaging
• show no signs of wear or damage after delivery
Boutique Barelia reserves the right to refuse any return that does not meet these conditions.
2. NON-REFUNDABLE ITEMS
For hygiene, customization, or clearance reasons, the following items cannot be returned:
• earrings
• personalized items
• sale or final clearance items
3. RETURN PROCEDURE
All return requests must first be submitted to our customer service team:
Email: contact@barelia.ca
Phone: +1 819-803-7839
Customers will then receive the applicable return instructions.
Unauthorized returns will not be accepted.
4. RETURN SHIPPING FEES
Return shipping costs remain the responsibility of the customer except in the following cases:
• damaged item received
• order preparation error
• incorrect item sent by Boutique Barelia
5. REFUNDS
Once the returned parcel has been received and inspected, Boutique Barelia will process the refund if the return is approved.
Refunds are issued to the original payment method within an estimated 5 to 10 business days depending on the customer’s financial institution.
Original shipping fees are non-refundable.
6. DAMAGED ITEM OR ORDER ISSUE
If an item arrives damaged, incomplete, or does not match the order, the customer must contact Boutique Barelia as soon as possible with supporting photos.
7. CUSTOMER SERVICE CONTACT
Email: contact@barelia.ca
Phone: +1 819-803-7839
Mailing Address:
PO Box 11006
Gatineau RPO Le Plateau, QC
J9A 0B6
Canada
Customer service available Monday through Saturday.